Feedback from Mrs Zhang's family -Extreme Attention to Details

This is Mrs. Zhang, writing to let you and your colleagues know how much we appreciate your assistance and superb service. We are SO lucky to have Audrey taking care of us. She attends to all our thoughts and details. She even did more than what we expected, for example, she looked up the distance from one place to another, and provided us the most suitable hotels during our driving accordingly; She also called many times to the hotels to make the best arrangements possible for us. I knew it must have taken Ms. Li much time to do so. But each time she called, she was always professional, friendly and patient. In summary, we highly appreciate Ms. Li's great assistance. I think she is a great example of guest service. Audrey, thank you SO much! Mr. And Mrs. Zhang"